TERMS & CONDITIONS
Please note, we advise all customers in email correspondence to read the below terms and conditions prior to placing an order with Artcadia. Once an order is placed, you have signified your acceptance to be bound by the latest terms and conditions.
Artcadia reserves the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
All orders that you place with Artcadia will be subject to acceptance in accordance with these terms and conditions.
Cancelling an order:
Should you decide to cancel an order once design work has been undertaken and design proofs exchanged, a 50% refund will be issued.
Design proofs are sent via email, using the wording and layout agreed in your order. Please note that you are responsible for checking layout, wording, spelling and grammar. If designs are approved and signed off with typos or errors and subsequently printed, Artcadia takes no responsibility. If replacements are required, they will be charged for in full.
Design and proofing is timely and as such is factored into our pricing, we provide 2 free rounds of proof revisions, before a charge of £15 per proof is incurred.
Artcadia will always print as per the proof that is approved, unless Artcadia deviates from the approved proof, a refund or reprint will not be offered.
Because computer monitors and web browsers vary, the ink colors used in JPEG proofs of your stationery may appear differently in person, once they have been letterpress or digitally printed. To get a better idea of how a colour will look once it has been printed; please place a sample order with us indicating the ink colour(s) you are considering. Seeing our work in person is the best way to ensure the colour you see on our website is the colour you would like to use for your stationery.
Please note that colours can vary slightly between different press runs, so if you’re very particular about wanting ink colours exactly the same throughout all stationery items, we recommend ordering all of your pieces together (save the dates, invitations, menus, etc.) For this reason a sample may look a little different in shade and depth from your printed stationery, unfortunately this cannot be avoided. Colours will also look different letterpress printed than when printed digitally. Your home printer will not provide an accurate representation of colour.
Table plans and other large scale items are printed externally, therefore the colour of these items may differ slightly to that of the stationery produced in house at Artcadia.
As each letterpress piece is printed and finished by hand slight variations and irregularities do occur. This is what gives letterpress stationery its handcrafted charm.
Samples are sent as a means for the customer to see the quality of the products we offer only. Due to all the variables in design and print, we cannot guarantee that your order will replicate a sample previously received. We are also dependent on suppliers whose product lines can vary. 100% recycled materials will always have some degree of variation in production runs.
Once we have received your order information and payment in full, we aim to get your design proofs to you within three working days. Once approved, your finished stationery will be delivered within 5-10 working days. Every effort is made to get orders processed and sent as quickly as possible. Unfortunately, these timings may change due to circumstances beyond our control, but we will always keep you updated on your order.
We are not responsible for delays caused by the carrier. Customs Fees / Import Duties are not a part of our shipping fees. Please note that any international delivery may exceed expected delivery time.
Artcadia has tried to ensure that information provided through this website is accurate, however it accepts no liability for any inaccuracies, errors or omissions in the site through technical or other reasons.
We reserve the right at any time and without prior notice to make changes and corrections to the material on the site.
All stationery, artwork and designs are the copyright of Artcadia. All rights reserved. They may not be reproduced in any form without the prior written permission of Artcadia. Any improper or illegal use of the stationery, artwork or designs will be pursued.
THANK YOU FOR TAKING THE TIME TO READ THESE TERMS.