Artcadia Ltd Privacy Policy – June 2023

Our contact details

Name: Adam Blenkharn

Address: 37 Hills Lane, Shrewsbury, Shropshire SY1 1QU

Phone Number: 01743 213 591

E-mail: hello@artcadia.co.uk

The type of personal information we collect

We currently collect and process the following information:

·      Personal identifiers, contacts and characteristics (for example, name and contact details, email address)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·      When an order is placed and you provide your delivery and contact details such that we can accurately deliver your chosen goods.

·      When you provide us with information for the purpose of event stationery design that you have requested.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a)         Your consent. You are able to remove your consent at any time. You can do this by contacting hello@artcadia.co.uk

(b)        We are unable to perform our duty as print designers without the information you provide

How we store your personal information

Your information is securely stored.

If you are a retail customer buying products from our online platform, we keep your personal information that you have provided for no longer than is absolutely required. Returning customers have a quicker checkout process if their information is stored, or can let you know what items you have previously bought in case you want to re-order. After such time, we delete this data securely. For wedding and event stationery customers, we delete previous custom design work when there is no requirement by you to need them again, delete email communications and destroy physical works such as invitations and printing plates that hold personal information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@artcadia.co.uk, 01743 213 591 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Artcadia Ltd, 37 Hills Lane, Shrewsbury, Shropshire, SY1 1QU

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk